Customer Care

Bambini Ltd is a retailer of children’s high quality fashion and accessories, located in Wellington, New Zealand. Payment for goods purchased from Bambini Ltd is in New Zealand dollars (NZD). We are a registered importer and exporter - licence number 40456453G. GST number 123-278-976.

> A little about our clothing and our ethics
> Payment methods
> Delivery details
> Delivery charges
> Fully guaranteed
> Returns and re-orders
> Loyalty programme
> Privacy
> Pre-orders
> Care instructions
> Sizing guide - Get the best fit!
> Terms and Conditions

 

A little about our clothing and our ethics

Our clothing will handle the kind of wear-and-tear that our kiwi lifestyle involves. With just a few exceptions (like our iconic and ever-popular Saltwater sandals invented 85ish years ago in the USA), our shoes and clothing are typically designed in New Zealand and Australia. Clothing from Bambini is designed to fit kiwi kids, and to feel good - fabrics are free of toxic chemicals and generally pre-shrunk. We offer a range of organic options, especially for babies and toddlers, and in most cases you can put it all in the washing machine! Fair Trade, Fair Reward for Fair Labour, and Ethical Supply Chains are priorities for us, as are avoiding plastic packaging where we can, and minimising waste and emissions.

 

Payment methods

PAYING BY CREDIT CARD
Please have your credit card details ready to enter if buying from our website. Ensure you have your Card Security Code (CSC/CCV) for Visa and Mastercard transactions. 

Alternatively, you can call us during opening times to purchase by phone. Please have ready the item code, or description, delivery address, and your credit card details.

Bambini uses 3D Secure/Windcave to securely manage and process your credit and debit card payments to global industry standards (PCI DSS) for online transactions, ensuring Bambini customers are protected through best practices and processes to manage their payments. You can view the Windcave Privacy Policy at https://sec.windcave.com/pxmi3/privacy-policy
A temporary $0.10 authorisation may be made to ensure that the credit card being used is valid. Once validity has been confirmed, the 10 cents charge will be reversed by your bank. You can also pay direct to our bank account. Please ensure you use your last name as a reference when making a bank deposit.

WE DO NOT ACCEPT CHEQUES - we do accept deposits to our account by internet banking.

 

Delivery details

Delivery will be within 1 to 3 days for most New Zealand destinations. We track your parcel and will email you the tracking code, so you can see the progress of your item. Rural delivery may take slightly longer than urban. Our courier is unable to deliver to a PO Box.

CLICK & COLLECT
You can choose this FREE service if you prefer to pick up your item in store. This can be especially helpful if you wish to check sizing, colour etc. You will receive an email to advise when your item is ready. During store hours, your Click & Collect will typically be ready within an hour of placing your order. Please pick up from:

Bambini Ltd
Upstairs at Capital Gateway
34-56 Thorndon Quay
Wellington 6011

Ph: 04 473 7380

 

Delivery charges

Our standard delivery times range from overnight to 3 days. Allow 2-5 days for oversized items, such as bikes. For orders up to $85.00, add $8.50 for delivery. Rural delivery is $10.

OVERSIZED ITEMS
Some oversized items have an additional freight charge, which can be advised at the time of sale. Oversized items cannot be delivered to a PO Box or Private bag address.

OVERSEAS DELIVERY
Bambini Ltd welcomes overseas orders. Price for delivery is stated at checkout, or for oversized items like bikes, the price is available on application. Please email us: store@www.bambini.nz Include as full an item description as you can, with size and colour. If possible, copy the product code from www.bambini.nz. Put your full contact details, including first and last name, preferred email, the full delivery address, including postcode and any special delivery instructions. Add your contact telephone number and (if different) a phone number at the delivery location, including country code.

Choose bambini.nz for international shipping almost anywhere :)

 

Fully guaranteed

If you are not satisfied with your full-priced item supplied by Bambini Ltd, please return it to us in its original condition within 14 days, with labels and tags still attached, for a replacement or credit. Sale items must be returned within three days - for exchange only - with an item of equal or greater value. If an item supplied by Bambini is found to be faulty, we will provide a refund. Alternatively, if it is your preference, we will replace the item if stock is available. We are committed to meeting all our obligations under the Consumer Guarantees Act (CGA). Please note that items are NOT refundable unless found to be faulty and the CGA applies.

 

Returns and re-orders

WHAT TO DO
Please return items for replacement or store credit to our Capital Gateway store, in original condition, with all labels and tags attached and within 14 days of your receipt. SALE items must be returned within THREE days, and can only be returned for exchange with an item of equal or greater value. Store credit cannot be issued for returned items bought on SALE. 

Items described as 'final sale', 'outlet' or 'clearance are unable to be returned, unless deemed faulty. Swimwear and Underwear are unable to be returned unless deemed faulty, for reasons of hygiene. Do check in with us with your swim and underwear exchange requests, as if we can be assured that the items have not been tried, we may be able to exercise some flexibility around that policy. If an item supplied by Bambini is found to be faulty, we will provide a refund and cover shipping. Alternatively, if it is your preference, we will replace the item if stock is available. We are committed to meeting all our obligations under the Consumer Guarantees Act. 

Please note that returned items are NOT refundable, unless proven faulty. Return shipping costs are only covered in the case of faulty items. Bambini Ltd reserves the right to charge a restock fee for late returns and any other returns or exchanges negotiated outside our usual Terms and Conditions. For post or courier, add your name and contact number, please include tracking and address the parcel to:

Bambini Ltd
Capital Gateway
34-56 Thorndon Quay
Wellington 6011

Ph: 04 473 7380

 

Loyalty programme

Join us!

If you are already on our loyalty database instore, you are automatically registered to accumulate points with your online purchases (when you login with your registered loyalty email address). Note that only full-price purchases gather points.

For each $500 you spend with us, you receive a $25 voucher that you can use within a year of issue.

When you have spent $1500, you become one of our VIPs! You’ll have a permanent discount loaded on our system - shop with us a minimum of once a year to keep your VIP status - no need for a card, just let us know who you are, and every time you shop with us, you save!

LIKE TO JOIN OUR LOYALTY PROGRAMME?
We promise not to bombard your inbox, and you can unsubscribe any time. Just sign in to get started. Or come into our Wellington store and we’ll set up your account for you. You don’t need a card or to remember vouchers. And you'll no longer need to keep your receipts. We have all that in our database. 

HOW DOES IT WORK? 
Every full price purchase with us earns you points ($1=1 point). When you accumulate enough points to reach your free $25 Bambini voucher (500 points), it is valid for a six months. When you reach 1500 points, you become a Bambini VIP. Your special VIP discount is valid FOREVER - unless you unsubscribe from the programme, or your points return to zero as per our Loyalty Terms & Conditions, below.

LOYALTY TERMS AND CONDITIONS
Loyalty points may expire if an account is inactive for a year or more. VIP customers must have a valid email (or other acceptable contact details) in our system and use their account at least once a year to guarantee their points and status are maintained.

WANT TO UNSUBSCRIBE?
We make it easy to Unsubscribe, just find the Unsubscribe link at the top of our newsletter or on our website, and click to confirm. Your membership points will go back to zero.

CLICKED UNSUBSCRIBE BY MISTAKE?
If you inadvertently unsubscribe, please contact us as soon as you can, so we can check your history and restore your points.

CHANGING YOUR EMAIL ADDRESS?
You can give us a call or come in, and we can enter your new address for you. Alternatively, you can "LOG IN" (top right of all website pages) using sign-in details as below, and follow the instructions.

USING YOUR STORE ACCOUNT ONLINE?
To log in and use your in store account online for the first time, use your email address as your username and also as your password.

VIP MEMBERSHIP
Once you’ve spent $1500 as a member of our loyalty programme, you will be a Bambini VIP. You’ll receive 10% off all full price purchases! Note that your VIP discount excludes other promotional discounts.

 

Privacy

We value our relationship with you and will never share your personal information with businesses outside of those essential to processing your transaction and providing a high level of customer service, including for tracking your purchase. From time-to-time, we will email you for promotional purposes, such as signalling the arrival of popular brands or member-only offers. We promise not to bombard your inbox, and you can unsubscribe at any time. We will not ask you for information we don't need, and any personal data we do have, we will store securely. We do not sell, trade or rent your personal information.

Cookie policy - Like most websites, we use 'cookies' and other tracking technologies in order to continually improve our website and your website experience. Cookies are tiny amounts of non-personal data placed on your device about things such as your general location and the type of device you are using. By continuing to use this website, you are accepting the use of these cookies. Find out more about cookies at www.cookiepedia.co.uk

Google Analytics - This is a service we use to help us understand how visitors find and use our website. Find out more about Google's analytics service, the way they use cookies and their privacy policy at www.policies.google.com  

Can I control what information is collected about me? - Yes, you can remove information from your browser by clearing your 'cookies'. You can open our website using 'incognito' mode (this deletes cookies when your browser session ends). You can also block cookies by changing your browser settings - be aware this may reduce the usual functionality of our website. 

Pre-orders

Some of our brands are available on pre-order. This means you have first choice of our best selling brands. If some of your items are on pre-order, we will contact you to ask if you would like to wait and have all your items sent together when the pre-order arrives.

Note: Pre-orders are based on what we have ordered from our suppliers and at times they will be unable to deliver all items ordered. In this case, Bambini Ltd will be unable to fulfil your order. This is beyond our control and we will contact you to offer the next best option or a refund.

Pre orders can usually be seen on our website from 1-4 weeks before the stock arrives in our warehouse.

Please be aware that delays due to couriers or customs can arise. We will stay in touch with you about time-frames and will do everything we can to get your items out to you at the earliest possible opportunity.

Join our newsletter to stay up to date with the latest sales and pre-orders.

 

Care instructions

Please follow the care instructions on the label of your garment, toy or other accessory. We recommend using a laundry bag for merino and other fine-fibre clothing. Wool wash and non-bio detergents are recommended for baby-clothing where a label says to machine wash - wool wash products are ideal for washing products in contact with baby’s skin, and they keep clothing, especially fine wool, looking good for longer than strong laundry detergents with whiteners etc.

 

Sizing guide - Get the best fit!

CLOTHING - HOW TO SELECT THE SIZE THAT FITS
The fit is by AGE - from Newborn to 16 years.

If you have a child of 3 - choose SIZE 3. If they are nearly 4, go for SIZE 4. For wee ones, it is better to be generous - if baby is 6 months, don’t choose 3-6 months, go to the next size up (6-12 months). If the child you are fitting is noticeably big or small for their age, then go one up or one down. Easy!

SHOES - HOW TO MEASURE FOR SHOES AND SANDALS
For young children, the best way to measure their feet is by tracing their foot on a piece of paper and measuring the trace from big toe to heel. An easier option is to stand them as upright as possible on a piece of paper and draw a line at the big toe and heel. Measure the distance between, then take a look at our shoe size guide to convert mm to EU or US sizes. Here's a helpful guide from Bobux.

For older kids, use a measuring tape or ruler. Have them stand upright on the tape or ruler then take the measurement from the tip of their biggest toe to the end of their heel.

Convert your measurement to the correct shoe size, using the chart below.

Babies and young children